When the shop can’t answer, an AI assistant can take the vehicle details, answer approved service questions, and get a clear message to the team. Customers who choose texting can follow up there.
Example Auto RepairText messages · Alex, AI assistant
EXAMPLE
WHAT THE SHOP RECEIVES
ON THE SHOP’S SIDE
The details are ready. You handle the repair.
SAMPLE EMAIL RECAP
Brake inspection request
Caller
Jordan · (202) 555-0148
Vehicle
2016 Honda Civic
Request
Brake inspection. Caller describes a squeaking noise.
Callback preference
After 3 pm
Next step
Call Jordan to discuss the vehicle and arrange the shop’s next step.
SAMPLE OWNER TEXT
A quick heads-up
New request | Example Auto Repair Jordan: (202) 555-0148 2016 Honda Civic, brake inspection requested. Squeaking noise reported. Callback after 3 pm. See email for the recap.
YOUR APPROVED INFORMATION
The shop stays in control.
You approve the service list, hours, location, and how appointments are handled. The assistant collects information; your team confirms diagnosis, availability, and final prices.
Sample data only. No diagnosis, appointment, price, or customer result is implied. A live automotive assistant would be customized and tested with the shop.